— “My challenge is keeping employees engaged. How do you maintain a sense of purpose if you think your customers hate you?”
Your customers DO hate you. It’s not just what you think, it’s reality.
Maybe rather than trying to maintain a sense of purpose for what you’re doing, you should take a step back and question WHAT you’re doing, and whether it has any purpose in society at all other than making you money?
“I keep taking more from them and they don’t like it?!”
Hate is the cost of squeezing those extra dollars. Extra profit isn’t free, they’re lowering another game slider for it, and that slider is how much your customers support your actions. They’re only still around as a customer because all the other options have been bought out or run out of business.
Your customers DO hate you. It’s not just what you think, it’s reality.
Maybe rather than trying to maintain a sense of purpose for what you’re doing, you should take a step back and question WHAT you’re doing, and whether it has any purpose in society at all other than making you money?
They were under the impression that the customers didn’t hate them? How out of touch are they?
“I keep taking more from them and they don’t like it?!”
Hate is the cost of squeezing those extra dollars. Extra profit isn’t free, they’re lowering another game slider for it, and that slider is how much your customers support your actions. They’re only still around as a customer because all the other options have been bought out or run out of business.