

Around 10 years ago I worked in an electronics store. You know, when actual small smartphones were still a thing (think S4 Mini and stuff like that).
Every day people came looking for a small phone. Always were very interested in the smaller devices. And yet most never bought one, they eventually decided for a larger one. For each new Samsung series during that time, I’d guess it was about ~50% of people interested in the Mini series, but only ~5% of our actual sales were the Minis.
It’s crazy and I learned a lot about people and their purchasing behavior back then. People often think they want something and never buy it and vice versa. It’s interesting, from a psychological view. In my current business it’s the same - people keep asking for stuff, and once you offer it, nobody cares about it.
That’s probably why Samsung kept on making these Minis until the S5 despite them not seeling. Customers kept just giving them feedback that didn’t reflect their behavior.
It was always the same. They came in saying they’re looking for a small device. I showed them the small devices. They played around with them a bit, then slowly moved on to the bigger devices. No reason given, they just said they liked the smaller ones more and yet still bought the bigger ones.