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Joined 1 year ago
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Cake day: June 20th, 2023

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  • To play devils advocate here, Protons costs are not fixed. The storage, compute, and people behind your email (and other services) continue to cost more today than they did when you signed up. I would also expect, as a business user, that your prices to customers have increased at some point to cover higher costs of supplies and needed overhead. It seems fair for Proton to do the same and I wouldn’t expect this to be how it always works (and in fact I’d expect at some point in the future you’ll get hit with a catchup increase, either because you’ll need to change your billing cycle or Proton just can’t continue to deliver the service for what you pay on your grandfathered rate). As long as rate increases are not egregious and are well communicated by companies I respect, I see them as an unfortunate but fair way to keep those companies in business.









  • WxFisch@lemmy.worldtoSelfhosted@lemmy.worldplex or Jellyfin?
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    1 year ago

    This is pretty much it, Plex offers far more client apps that are full featured and they make it super easy to setup and use both as an admin and a user. Especially for things like OTA TV where they provide the guide data once it’s setup (which is why it’s a paid option). I’d move to JellyFin in a heartbeat if they’d support OTA and DVR playback on AppleTV.



  • In most companies I’ve worked for, T1 is there to put in tickets from calls, and handle the simplest of tasks (password resets, account lockouts, “have you tried turning it off and on again” tasks). Anything beyond that is generally sent to T2 (usually the desktop team who then force other teams to accept tickets as needed) and T3 for anything that more systemic or needs deeper troubleshooting and system knowledge.

    In many places it’s a combination of piss poor pay creating little motivation and high turnover (and thus lack of training) and management prioritizing the wrong metrics (generally looking for short call times and short call queues). If you want to try and improve things I’d suggest learning about the KPIs that team is expected to meet, and then ask management why they chose those metrics. Generally I’ve found prioritizing first call resolution over call times to be a huge improvement to motivation of the team and user satisfaction scores (we all like solving problems and users tend to be way nicer when you fix the issue vice kick the can).

    I would say, at least to your point about them not having access to systems, that’s it’s very common for T1 to have pretty limited admin access to systems. Partly to protect against inexperience, but also as a social engineering protection. If they need to ask for access to pass a ticket for elevated rights, it gets another set of eyes on the call to ensure it’s all kosher.





  • Honestly I don’t really know. I don’t think it has to be but you’ll need to research what kind of certs you’ll need for your purposes and what options exists for a CA.

    My overall point was more that this isn’t really a “just setup Apache” web service, it’s a fair bit more involved since your looking for (I’m assuming) legally valid digital signatures which means they need to be secure, unique, identifiable, and adhere to non-repudiation. Services like DocuSign do all of that work already so unless you truly want open source because of passion or principles, this isn’t really a great area to try and roll your own without some experience and expertise.


  • Anything you use will need to generate secure certs for each user that signs which will need to be tied back to a root CA that is trusted by the clients device they are reading the signed documents on. Are you open to hosting all of the needed pieces to keep that working including buying the needed certs to chain trust?



  • If jellyfin could record and playback OTA TV on my Apple TV I’d switch tomorrow, but it seems the team is either unable to or unwilling to work on that feature which is core to how my household uses Plex. The only maybe solution is Infuse which is paid and closed source so is no better really than using Plex in that regard.

    Like most things in the world, your use case is not the only use case and as such a solution that checks all the boxes for you will not check all the boxes for everyone.