Corporate IT: I see nearly everything you do on your computer. I can see exactly how long what application is open. If I ask you to restart your computer, you don’t, and you somehow get me in front of it, restarting it better not fix it or your next ticket is gonna be low priority no matter what. If you want in with IT, always open a ticket and include as much info as you can clearly convey. Snacks and bribes won’t always work with those of us who are very antisocial.
I’ve dealt with my share of PC issues and apart from digging in and writing scripts, I’m an advanced end user. One time le tired IT guy needed to remote in for some issue I didn’t have appropriate access to deal with. He seemed rather startled when I opened notepad and said “Hi!”
I also swear I began to get more difficult to recognize fake phishing attempts shortly after.
Dave, if you’re reading this you never caught me with one! Gotta try harder!
or your next ticket is gonna be low priority no matter what.
That’s childish and won’t ever cause a change in their behavior.
Bonus points if they show management the ticket that’s stalling a project from progressing and has been sitting on your desk for 2 weeks.
You say that like it’s the one “high priority” ticket that the one big project is waiting on. In a sea of backlogged high priority issues attached to critical projects, being an asshat means that yours will be at the bottom of the 100 other super-important, my job-is-special tickets.
Stalling a ticket here means a day, not two weeks. I have 72 hours to respond at a maximum before I get penalized. We are worked so fast here the skin flies off your bones.
Corporate IT: I see nearly everything you do on your computer. I can see exactly how long what application is open. If I ask you to restart your computer, you don’t, and you somehow get me in front of it, restarting it better not fix it or your next ticket is gonna be low priority no matter what. If you want in with IT, always open a ticket and include as much info as you can clearly convey. Snacks and bribes won’t always work with those of us who are very antisocial.
Always ask the person you are trying to bribe what they like to be bribed with.
I’ve dealt with my share of PC issues and apart from digging in and writing scripts, I’m an advanced end user. One time le tired IT guy needed to remote in for some issue I didn’t have appropriate access to deal with. He seemed rather startled when I opened notepad and said “Hi!”
I also swear I began to get more difficult to recognize fake phishing attempts shortly after.
Dave, if you’re reading this you never caught me with one! Gotta try harder!
Can you hijack the camera and see us too?
That’s childish and won’t ever cause a change in their behavior.
Bonus points if they show management the ticket that’s stalling a project from progressing and has been sitting on your desk for 2 weeks.
I will prioritize nicer clients (assuming the issue is equal as fast to solve) if they are more pleasent to work with.
You say that like it’s the one “high priority” ticket that the one big project is waiting on. In a sea of backlogged high priority issues attached to critical projects, being an asshat means that yours will be at the bottom of the 100 other super-important, my job-is-special tickets.
BUT MY SLIDE DECKS
Stalling a ticket here means a day, not two weeks. I have 72 hours to respond at a maximum before I get penalized. We are worked so fast here the skin flies off your bones.