Ok let’s give a little bit of context. I will turn 40 yo in a couple of months and I’m a c++ software developer for more than 18 years. I enjoy to code, I enjoy to write “good” code, readable and so.
However since a few months, I become really afraid of the future of the job I like with the progress of artificial intelligence. Very often I don’t sleep at night because of this.
I fear that my job, while not completely disappearing, become a very boring job consisting in debugging code generated automatically, or that the job disappear.
For now, I’m not using AI, I have a few colleagues that do it but I do not want to because one, it remove a part of the coding I like and two I have the feeling that using it is cutting the branch I’m sit on, if you see what I mean. I fear that in a near future, ppl not using it will be fired because seen by the management as less productive…
Am I the only one feeling this way? I have the feeling all tech people are enthusiastic about AI.
That’s what tier 2 service would be for. But the vast majority of calls are people wanting to execute a simple order or transaction, or ask a silly question they could have googled.
If your problem can be solved by a bot, and it means you can be done immediatelu and don’t need to be on hold for 20m+ waiting for t2 support, you’re going to prefer it.
Also, we’ve come a long way in just 2-3 years. It will be very difficult for us to talk about how good the experience will be in 5-10 years.