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Customer: I’m never coming here again!
Me (internally): that’s very kind of you
Next week: they’re back
Welcome back!
Look, if it were up to me I’d love to help you out. I have to think of this way though… My wife and kids would be awfully sore at me if I came home unemployed for breaking company policy like that.
See, that would require them viewing you as human.
Always crosses my mind when I see a viral vid of some shithead berating service workers. “I’m never coming back!”
That shit isn’t the cutting threat you think it is in this moment.
I wonder how much of this mindset comes from dealing with local/smaller and more humane businesses which actually gave a damn about people
