• CyberEgg@discuss.tchncs.de
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        5 months ago

        They hate printers even more and their printers are a special pain in the ass.

        I work in IT, printers are already the most hated devices in this field. But HP is by far the worst.

          • huginrin@lemmy.world
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            5 months ago

            When i worked IT my first task was to fix a printer, convinced my boss i had no education or experience with printers. Did not have to deal with printers while i worked there.

    • Sekki@lemmy.ml
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      5 months ago

      I dont think this is limited to printers though… I bought a nice hp convertible laptop for uni. Now the pen tips that came with it are used up and the only way to get new ones is to buy 110 tips for about 100€ (which are very hard to get too) or to buy a new pen for 40€. I tried contacting hp support where I first had to fight through a “chat bot” (basically a fancy way to navigate through their faq) to finally be told that my warranty is voided for 2 months now and if I wanted to contact hp support I might have to pay fees on their hotline … Printers are worse for sure though but I will never in my life again buy any product made by HP.

      Edit: to be clear 100 tips for over 100€ is insane and you can basically only get them from aliexpress and they are not even sold in the official hp shop.

  • khannie@lemmy.world
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    5 months ago

    I have a twenty year old laser printer. It has no internet connection and does what it’s bloody well told, just like any printer should.

    No cyan? No problem.

    Telemetry from my printer? Absolutely fucking not.

  • PeriodicallyPedantic@lemmy.ca
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    5 months ago

    If you don’t update firmware, people may use a security hole to snoop on you, so let us install this firmware update that lets us snoop on you

  • abcd@feddit.de
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    5 months ago

    This is the reason why I started to block Internet access for all devices that don’t need it for their normal operation. I don’t trust the „disable updates“ function at all.

  • ares35@kbin.social
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    5 months ago

    most** hp printers don’t ship with the hard-core third-party ink/toner block. that’s in the firmware updates.

    never update the firmware of an hp printer if you use, or think you might want to use some day, third-party consumables or refills.

    if you ‘subscribe’ to ink, you’re fucked, as that service requires automatic firmware updates be enabled.

    **some do now, those should be labeled as such on the box–‘must use hp ink for life of printer’ or some bullshit.

  • Imgonnatrythis@sh.itjust.works
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    5 months ago

    How do I short HP and do I need many monies to do it? Hopefully the hammer of capitalism will fall upon them soon for their evil ways.

    • KptnAutismus@lemmy.world
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      5 months ago

      epson ecotank ftw!

      yes, they have a page counter that bricks the printer, but you can reset it with sketchy software and a 10€ key.

      • kronisk @lemmy.world
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        5 months ago

        they have a page counter that bricks the printer

        They have what? Does the printer stop working after a set amount of pages printed or what does this mean?

        • KptnAutismus@lemmy.world
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          5 months ago

          yup, i don’t know how they do it for the newer models, but older ecotank models stop printing after 18,000 pages and show a warning about the purge tank being full.

          you can clean the purge tank yourself and reset the counter with a key. there are plenty of tutorials on youtube.

          afaik, epson doesn’t even intend for the tank to be cleaned. at least not by the customer, otherwise it would be a dismissable message. the keys are probably meant to be used by epson themselves but are being leaked by someone.

          i think this one was a good tutorial

          • kronisk @lemmy.world
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            5 months ago

            How very “eco” of them. Thanks for the explanation, I’m never going to buy anything from Epson ever again (not that I was planning to, but…)

  • NutWrench@lemmy.ml
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    5 months ago

    I don’t know anyone who would accept an HP printer even as a gift. If I got one, I would recreate that scene from “Office Space” and bust it up with a sledgehammer.

  • Kit@lemmy.blahaj.zone
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    5 months ago

    Reporting telemetry is crucial in enterprise environments where you need to report the print counts monthly. Are you using an enterprise printer at home by chance?

    • ares35@kbin.social
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      5 months ago

      enterprise device management and reporting unknown quantities of data back to hp are two different things.

  • shalafi@lemmy.world
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    5 months ago

    That kinda crap shouldn’t be on a commercial printer. I think y’all got a home printer and called it good.

    • AngryCommieKender@lemmy.world
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      5 months ago

      That’s the opposite of how it should be. Corporations are the ones that are actually going to want the ink subscription. Corporations are happy to blow money on anything other than wages.

      Consumers are the ones that need to save every penny they can. The consumer grade printers should be the ones getting the “crappy” customer service with no firmware updates. The commercial version should be the one shoving ink down their throats.